Back in the Zone.

Hello Andrew,

Thank you for your email.

Normally when we respond to bad beat complaints such as yours, we have reviewed the player's account and see they have generally been playing poker for a relatively short time. So we take the time to explain to them that there is no such thing as a doomswitch or whatever thing they've read about on an online forum that has convinced them that they are somehow being
cheated by online poker.

However, I have reviewed your account and see you have been playing online at PokerStars for close to 4 years, have achieved SuperNova VIP status, and have cashed out close to $50,000 in winnings.

With all your online poker experience, would it be safe for me to suggest that if I provided you with the usual "online poker is not rigged" stuff which is similarly populating discussion forums, that it would be an insult to your intelligence?

Could it be that you are simply steaming from a recent bad beat rather than truly believing that PokerStars is rigged?

You are a valued player at PokerStars, and your record indicates you are a successful one too. So rather than talk to you about a subject that you already have knowledge of, let me instead sympathise with your current situation. I play poker too (although unfortunately I am not allowed to play at PokerStars), and can certainly appreciate the frustration of experiencing
a downswing.

Mason Malmuth once wrote about such "variance" that it is possible to play absolutely perfect poker, making the right play 100% of the time, and still be on a downswing for months at a time.

Hopefully it will be enough for me to say, from one poker player to another, that bad beats and downswings happen to us all, and that with the solid skills that your record suggests you possess, I trust your results will improve in the near future.
Kind regards,

Brett
PokerStars Support Team

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At least they had someone intelligent respond. Well since they refused to flip my switch I took it upon myself to start playing a little better. It seems to be working up to this point but who knows how long it will last. Long day ahead of me...

Current Status:
Monthly VPP: 61,364
Yearly VPP: 670,317
Hands Played: 1,333,529
Winnings: $15,953
Estimated Earned Rakeback and Bonus: $54,585
Total Earned Year to Date: $70,538